IndiGo clarifies web check-in not mandatory, but recommended for a smooth experience. Netizens react

Budget carrier IndiGo on 28 October issued a statement on web check-in and advised that though it is not a mandatory requirement, it does allow hassle-free experience" for commuters..

Taking to X (formerly Twitter), IndiGo wrote, Web check-in is not a mandatory requirement, however, for a hassle-free flight experience, we recommend our customers to web check-in in advance..

"About half of the complaints are related to refunds not given after ticket cancellation and showing every seat as paid despite free web check-in, among others," Consumer Affairs Secretary Rohit Kumar Singh said..

In its recent report, The Directorate General of Civil Aviation (DGCA) also stated that flight problems, baggage and refunds were the major issues out of the 246 passenger complaints received by the scheduled domestic airlines in September..

Singh also said that approximately 10,000 complaints related to the airline sector have been registered through the government's National Consumer Helpline in the last one year and about half of the complaints are regarding consumers not getting refunds from the airlines after cancellation of the ticket..

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