Key Points
Zomato CEO Deepinder Goyal highlighted that the main concern for the platform, restaurants, and customers who cancel orders is preventing food waste..
Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers..
The top concern for us, the restaurant industry, and even the customers who cancel these orders, is to somehow save the food from going to waste, said Goyal...
Once someone books the cancelled order, the payment is split between the original customer and the restaurant, with Zomato not taking any proceeds, except for applicable taxes..
The service does not apply to perishable items like ice cream or shakes, and customers will only see food choices that match their preferences, such as vegetarian orders...
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