Key Points
What employee hasnt heard that the goal is to move quickly and maybe even break things, that companies saddled with rules and red tape are bound to be lapped by more-nimble competitors?.
Dont get us wrong: We certainly understand the high price that companies pay when leaders gum up the works; weve researched it for years, with the goal of helping leaders identify and remove obstacles that stall progress and infuriate employees and customers..
Jeff Bezos, Amazon.coms founder and former CEO, says leaders should ask themselves whether decisions are one way" or two way" doors..
Eberhardts team worked with Nextdoor, a community social-networking service with about 85 million users that enables neighbors to share information, give and get help, and connect with local residents and businesses..
The way to do that is to make people pause, think and jump through annoying hoops before they can heap additional burdens on others. . Paul Leonardi, a professor of technology management at UC Santa Barbara, says that in many workplaces, managers and IT staffers can use their corporate credit cards to buy any moderately priced software tool they fancyforcing colleagues (and customers) to use an ever-expanding list of tools..
