Key Points
A larger number of users of cab-hailing platforms are now facing instances of drivers cancelling trips after finding the destination, the mode of payment for the fare, or a combination of both, according to the findings of a survey...
As much as 84% of the respondents to the survey conducted by community social media platform LocalCircles between September 2023 and January this year said they had experienced ride cancellations by drivers over these issues, compared with 79% two years ago...
About 75% of the 11,119 respondents chose ride cancellation as the top issue they face when using ride-hailing services, followed by surge pricing, waiting times, safety, driver courteousness and vehicle cleanliness..
New players such as BluSmart, inDrive and Rapido are helping consumers to have more choices when they need a ride in a market led by Ola and Uber, but their limited reach has failed to make a significant qualitative impact on the user experience, as per the survey...
Also, 82% of surveyed people said the government should bring basic common standards for shared services like app-taxi aggregators and their drivers...
