Key Points
The Indian Railways is eyeing a mix of cost saving and improved passenger experience on Vande Bharat trains through its new Yatri Seva Anubandh initiative..
It provides for greater choice in food and beverages, while also ensuring ease of travel through value added services...
Besides improving passenger experience, the move also aims to reduce expenditure currently being incurred by Indian Railways (IR) on housekeeping through service integration (one Service Provider per train) and provide access to the Service Provider (SP) to revenue verticals such as advertising (inside trains) and permission to provide ancillary services...
This move is significant since services such as catering, housekeeping, and advertising are bid out individually to contractors on the premium trains of the Indian Railways such as Shatabdi, Rajdhani, Tejas, and Vande Bharat..
Under the new policy, all instructions issued by various stakeholder departments such as Environment and Housekeeping Management, Tourism and Catering, Telecom, Mechanical (Coaching), Passenger Marketing/Commercial, Non-Fare Revenue from time to time will be governed under the fresh rules for these Vande Bharat trains..
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