Key Points
India's largest carmaker Maruti Suzuki said it is stepping up efforts to expand its service network across the country to increase customer satisfaction and recoup lost market share...
The company, which has launched several vehicles in the fast-growing sport utility vehicle (SUV) segment and announced aggressive capacity expansion plans, said it plans to open 1,000 additional service workshops in the three years to March 2025 to cover nearly all the 5,495 talukas in the country..
It said an extensive sales and service network will enhance customer satisfaction and help regain 50% share in the local market in the medium term...
The intent is to be closer to the customer to increase satisfaction as we go ahead with our expansion plans," said Partho Banerjee, executive director (service), Maruti Suzuki...
Maruti Suzuki is likely to invest about 45,000 crore to double production capacity to four million units by the end of the decade to meet consumer demand in the local market and ramp up exports from the country...
