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NEW DELHI: Swiggy's decision to charge 2% collection fee on all orders starting December 20 is an "unwelcome distraction", the country's leading restaurant body said on Sunday...
The National Restaurants Association of India (NRAI), which represents over 500,000 companies across the country, also said restaurants will seek clarity from the food delivery platform in the coming days...
"December is supposed to be the best month of business for us; for Swiggy to unilaterally come up with this suddenly in peak season is definitely an unwelcome distraction," said Sagar Daryani, vice president of NRAI...
A Swiggy insider claimed such a fee is "a standard industry-wide practice" to facilitate smooth payments from customers on the platform, adding that restaurants that do not currently have a collection fee are being charged this amount...
"Smart menu engineering and catalogue optimisation will help to increase ticket sizes and that will improve unit economics for aggregators and restaurants," said Karan Tanna, chief executive of food tech platform Ghost Kitchens..
