Key Points
When asked about how they handle conflict at work, candidates should focus on showcasing their conflict management skills..
Amrit Jaidka Arora, CHRO, Digit General Insurance, a digital full-stack insurance company, she says that this question is usually asked for roles where the likelihood of the dispute is higher, and the main idea behind asking this is to ascertain the conflict management skills of the candidates...
If its a customer-facing role like claims settlement, the objective behind asking the question would be to gauge if the individual can identify the root cause, communicate effectively with the parties involved, and create a resolution that is mutually beneficial, says Arora...
On being asked the kind of responses to the question How do you handle conflict at work she often hears, Arora says she generally gets to hear two kinds of responses where: (a) the candidate uses personal experience/s to showcase their capability, and (b) the candidate relies on generic idealistic statements that would make them appear like a suitable applicant for the job...
Addressing the faults of the other party shifts the focus of the question and portrays the jobseeker in a negative manner considering he/she wasnt able to showcase his/her strengths or approach to find a solution in a situation of conflict, says the hiring expert...
