Key Points
Nine of 10 respondents in a survey of about 13,000 air passengers said India's airlines have been "compromising on comfort and cutting corners in the last 24 months."..
"Since October, LocalCircles has seen a surge in complaints from fliers about excessive fares, cancellation of flights, delayed flights, boarding denied, luggage being damaged or misplaced, steep hike in onboard food prices, changing the boarding gate silently,rude behavior of staff at check-in counters, etc..
As many as 35% had issues with boarding and check-in procedures and baggage handling; 30% indicated poor aircraft interiors including seats, entertainment systems; 17% had issues with airlines not timely sharing information; 17% have been hassled by flight delays; 9% had issues with airline staff behaviour inside the flight and at the airport; and 9% indicated unidentified other issues...
"Airlines overbooking and denying boarding to passengers showing up a few minutes late was a common issue reported along with rude behaviour of staff in many such instances," said a statement on the findings...
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