Key Points
The National Human Rights Commission (NHRC) has taken suo motu cognizance of the recent death of an 80-year-old Air India passenger who collapsed at the Mumbai airport immigration counter after he opted to walk from the. aircraft. to the terminal building due to shortage of wheelchairs..
On February 16, TOI published a report on this incident, following which the DGCA issued a show cause notice to Air India, seeking a response within seven days..
The civil aviation regulator also issued an advisory to all airlines instructing them to ensure that an adequate number of wheelchairs are available for the needy passengers...
Issuing the notice, the Commission has also observed that there has been a significant increase in the number of air passengers as well as the airfare but the standard of facilities doesnt seem to have improved proportionately resulting in several complaints reported in the media and posted on social media., NHRC said...
Under the said norms, airlines are mandatorily required to provide assistance to persons with disability, attend to those with reduced mobilitys particular needs and ensure their seamless travel from the departure terminal of the departing airport upto the aircraft and at the end of the journey from the aircraft to the arrival terminal exit..
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