Key Points
And Paytm founder and CEO Vijay Shekhar Sharma has now revealed that the company will be using generative AI in various areas including fraud detection, customer care, customer onboarding etc..
The CEO said that a lot of work that was being done by humans till now will now be carried out by artificial intelligence...
According to a report by Business Today, Paytm CEO Vijay Shekhar Sharma, during a post-earnings call with analysts on Saturday, said that the platform saw a development in the last one year and will soon use generative AI in fraud detection, customer care, and customer onboarding..
"Generative AI will do a lot of work of humans from onboarding to customer care and fraud detection..
The entrepreneur also feels that AI technology, by replacing the work carried out by humans, will result in more efficiency in the aforementioned areas and help business to scale to new heights of solutions'...
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