Key Points
As per the Passenger Charter issued by Indias aviation ministry, all passengers should be offered free meals and refreshments if a flight is delayed beyond 2-4 hours, depending on its block time..
Gurunandans plight is shared by millions of passengers every year when flights are either delayed or cancelled by airlines..
The Passenger Charter has directions on how passengers should be compensated in various scenarios like flight delays, cancellations, over-booking, diversion and baggage loss, delay or damage, among other things.. Flight delays..
When a flight is expected to be delayed beyond six hours, the rescheduled time should be communicated to the passengers at least 24 hours prior to departure and the passengers should either be given alternative flight within six hours of the original time of departure or a full refund..
If it fails to do so or you miss a connecting flight due to the airlines fault, it is liable to give monetary compensation to the passengers over and above full refund or an alternate flight..
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