35L refund cases 'held up' for various reasons; I-T dept call centre working to resolve: CBDT chairperson

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New Delhi: Around 35 lakh cases for issuance of refunds are currently "held up" with the Income-Tax Department owing to mismatch and validation of the taxpayers' bank accounts and the taxman is reaching out such assessees via a special call centre, CBDT Chairperson Nitin Gupta said on Tuesday..

"We want to credit the refunds to the correct bank accounts of the taxpayers quickly," he said.. Asked during an interaction about instances where refunds are stuck as taxpayers were getting old demands pertaining to years around 2010-11, Gupta said the department had undergone a technology shift around 2011 -- from paper-based registers to computers -- and hence some of those old demands were showing up in the accounts of the assessees...

"We have resolved 1.4 lakh such entries over the last year following this Mysuru-based call centre interaction and the taxpayer can either accept the demand or contest it," the Central Board of Direct Taxes (CBDT) head said.. Initially, this call centre was working for four of our ranges of Karnataka and Goa, Mumbai, Delhi and the north-west region but we plan to expand it further to other regions and cities, he said...

About 93.5 per cent of duly verified ITRs have been processed till now, the data said.. Talking about the ITR-U or income tax return-updated that was introduced by the Union government in Budget 2022-23, Gupta said the department has collected 1,300 crore in additional tax after 16.8 lakh such returns were filed by taxpayers during the current financial year of 2023-24...

Gupta added that the direct taxes mop up was going good and "as on date", the department has collected Rs 9.57 lakh crore in net revenue (under the personal income tax, corporate and other taxes head) after it issued Rs 1.50 lakh crore in refunds during the ongoing fiscal...

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