Boeing’s teary CEO pulled off a delicate balance in his contrition

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Key Points

Boeing Chief Executive Officer Dave Calhoun got emotional at an all-hands meeting as he described the hole blown into the side of one of his companys planes..

Calhoun appeared to strike the right balance with a level of restrained emotion that ought to allow his messagethat every detail matters" when it comes to building planesto sink in and convince investors and customers that the company is taking the quality-control crisis very seriously..

After the layoffs that started sweeping the American technology sector starting late 2022, business leaders at Dell, Microsoft, Salesforce and Google all blamed a broad economic downturn for having to cut staffalthough that downturn was mysteriously confined to tech companies that had over-hired in recent times..

Studies find that strong emotions, when displayed by middle-age Caucasian men, are often perceived as a sign of their passion for the job and thus their commitment, while women who cry at work are often labelled as overly emotional..

While crying in the workplace is now quite common in some work culturesand some people simply find that tears come more easily than othersweeping has always been fraught in the Anglo-American business world, where the stiff upper lip still reigns supreme..

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