Indigo launches AI chatbot 6Eskai; answers customer queries in 10 languages and helps to book tickets

Indias low-cost carrier IndiGo on Monday launched an AI chatbot, 6Eskai, which efficiently addresses customer queries in 10 different languages and boasts to offer a unique platform for booking tickets across the entire network...

With an astounding 1.7 trillion parameters, the AI bot can easily respond to a wide variety of frequently asked questions.. Further, 6ESkai can perform a variety of functions, including bookings for flights, utilising discount coupons, completing web check-ins, assisting with seat selection, organising travel, responding to frequently asked questions, and setting up client interactions with agents...

The bot can comprehend spoken commands utilising speech-to-text models in addition to written or typed language, the airline said.. "With this breakthrough, IndiGo becomes among the first few airlines in the region to harness cutting-. edge AI technology to enhance customer experience," IndiGo added...

"IndiGo's team of data scientists have painstakingly done a thorough research on generative pretrained transformers (GPT) and programmed the bot using extensive prompt engineering to mimic human behaviour, respond to emotions, and even infuse humour into interactions, ensuring a more engaging and entertaining experience for its customers," the airline said in a media release...

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