Key Points
But that could soon be a thing of the past, with the telecom regulator considering a directive to telcos to display the coverage map on their websites so that consumers know where they will get 5G or 4G...
The Telecom Regulatory Authority of India (Trai) is working on strengthening the quality of service (QoS) benchmarks and by April-May, directions will be issued to telcos in this regard, said people with knowledge of the matter..
wherein consumers are forced to drop the call as they can't hear the person on the other side.. "Call muting happens when there is a packet loss and telcos have to report it as a call drop because the customer has no choice but to cut the call in such instances," the second official said...
The regulator is considering whether imposition of financial penalties on telecom companies should be increased for not meeting the quality of service requirements at state and district levels, in a bid to fix greater accountability...
The telecom industry is opposing Trai's plans to measure data at state and district levels as the network is rolled out telecom circle-wise and the software system works accordingly...
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Tired of call drops? Expect better quality service from telcos as Trai seeks to tighten rules
13, Oct, 23The Telecom Regulatory Authority of India (Trai) is considering imposing strict financial penalties on telecom companies that fail to meet quality of service (QoS) requirements at the state and district levels. Currently, QoS is measured at the telecom circle level, but Trai believes that measuring at a district level would provide more accurate data and allow for penalties to be imposed on telcos with persistent service issues.
Trai recommends mandatory call name display to curb spam
24, Feb, 24The feature will originally be enabled by the terminating access provider who received the call by making a query to the central subscriber database of provider from where the call originated. The regulator had started consultation on the subject back in 2022, seeking suggestions on potential model on how the service can be implemented.
Trai directs telcos to submit service quality reports for each State, UT
25, Feb, 23Taking a serious note of call drops related complaints and service quality issues regulator Trai directed telecom service providers to submit service quality reports for each State and UT
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02, May, 23The DoT should create a secured system to seamlessly access service providers' data like command logs, supply chain documents to simplify existing security conditions prescribed under current permits, Trai said