Agents may boycott Go First over lack of clarity on refunds

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Key Points

Travel agencies are planning to boycott Go First if it restarts operations without providing clarity on refunds and credit shells even as travellers who had booked in its cancelled flights see no end in sight to their wait for refunds...

If the precedent is Jet Airways, we know how long that took," said Madhavan Menon, chairman of Thomas Cook (India)..

. Jyoti Mayal, president of Travel Agents Association of India (TAAI), said, "If they don't use the credit shells, how will their passengers get their money?.

The hotel chains did not respond to requests for comment till press time on Monday.. Ajay Prakash, board member of Federation of Associations in Indian Tourism & Hospitality (FAITH), alleged that Go First has been less than honest in their dealings with their passengers and accredited agents...

While Go First has submitted its resumption plan to the government, Menon of Thomas Cook said the likelihood of the airline being able to come back is currently in the realm of speculation...

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