Key Points
New Delhi: Observing that Byjus actions indicate an unfair trade practice, the Hooghly District Consumer Disputes Redressal Commission has ordered the Bengaluru-basededtech company to not just refund the course amount of Rs 65,000 and cancellation amount of Rs 9,498 to a students father, but also pay an extra Rs 5,000 as compensation for causing him harassment and mental agony...
Now, in view of all the aspects of the case, this commission is of the view that the OP (Byjus), in spite of giving specific assurances about refund of the entire amount in case of dissatisfaction after the 15 days trial, deliberately tried to be indifferent towards the said refund and misled the complainant in one way or the other, the commission observed in an order passed 27 September...
The commission was hearing a complaint by one Subhrajit Das, filed in February..
According to the complaint quoted in the commissions order the authorised representative had assured Das that in case of dissatisfaction with the learning app, the entire amount would be refunded if intimated within 15 days of delivery of the product..
However, in July last year within 15 days of the delivery Das was sure that he wanted a refund because his daughter was dissatisfied with the learning app and preoccupied with other academic programme, according to the order..
