Key Points
American travelers have had more than their fair share of ongoing pain points with US airlines this past year, from soaring airfares and missing luggage to staff shortages and flight cancellation chaos..
On a 1,000-point scale, passengers rated their satisfaction at 791 pointsa C , in letter gradesaccording to the 2023 North America Airline Satisfaction Study, released on Wednesday, from consumer research firm J.D. Power..
Unsurprisingly, its the travelers in the back of the plane who have the loudest complaints; satisfaction with flying economy has dropped 19 points as price-conscious customers find costs and fees to be their greatest pain point..
High travel demand has been good news for airlines bottom line, but if this trend [of inflated airfare and reduced service] continues, travelers will reach a breaking point and some airline brands may be damaged, said Michael Taylor, travel intelligence lead at J.D. Power, in a release...
This fall the US federal government is expected to approve a new funding package for the Federal Aviation Administration as part of the Federal Aviation Administration Reauthorization Act; theres hope it will allocate budget to tackle staffing and technology deficiencies hampering operations at many US airports and airlines...
