Key Points
I was told youd have a ticket to Chicago in my name," I said to the woman working the United Airlines ticket counter..
Another woman behind the counter looked over and, with a slightly disgusted look on her face, said, Sir, I cant let you travel in first class..
To appreciate how slow airlines were to adopt digital technology, the Official Aviation Guide started printing flight information in 1929 and covered 35 airlines and 300 flights..
Because it wasnt until the 1990s that a guy named Joel R. Goheen from JRG Airlines in Palm Beach County, Fla., came up with e-tickets..
Beyond the cost savings from not handling tickets, United got customers to do the work themselves: checking in, picking seats, dealing with mobile boarding passes..
