Key Points
She said in a post on X, "@airindia, how dare you give my mom's business class seat to someone else on a long-haul flight from Delhi to Washington DC?.
According to Saumya Brajmohan, Partner, Solomon & Co., a 110 year old law firm, in view of the rapid expansion of air services within India and especially on international routes to/from India and with an ever-arising increase in the volume of passenger traffic, it has been noticed from time to time that airlines downgrade passengers..
According to Brajmohan, the decision of downgrading of the travel category of an airline passenger can only be taken by an airline and usually such downgrading occurs due to factors such as unserviceable seats, change of aircraft, overbooking, etc...
As per Brajmohan, if a passenger is downgraded, the Directorate General of Civil Aviation (DGCA) has in Section 3 of the Air Transport, Series M, Part IV of its rules titled 'Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights' brought in an amendment effective from February 15, 2023 which, includes reimbursement to be provided to passengers who have involuntarily been downgraded in the following manner:..
Airline Operators are obligated to display such policies on their website and ticketing documents and adequately inform the passengers about their right to claim reimbursement / compensation from the authorised officials or agents of the airlines..
You might be interested in
Flight delayed? Know your rights as a passenger
28, Dec, 23In November, 2.69 lakh passengers were compensated by airlines for delays, and nearly 40 thousand passengers were compensated for cancellations. | Latest News India
Sydney-bound passengers injured after mid-air turbulence on Air-India flight
17, May, 23Air India B787-800 aircraft VT-ANY operating flight AI-302 (Delhi-Sydney) encountered severe turbulence. During flight seven passengers reported minor sprains, DGCA told ANI. The Cabin crew administered emergency first aid to those injured on the flight.
Now, passengers aboard Air India Express can relish gourmet dining curated by celebrity chef
22, Jun, 23Now, passengers aboard Air India Express can relish gourmet dining curated by celebrity chef
Passenger hits an IndiGo pilot over flight delay, passenger detained
15, Jan, 24India Business News: A clip uploaded on Instagram shows an IndiGo pilot standing in the passenger cabin, making an announcement. A passenger in a yellow hoodie is seen r
Air India adds more flights to Dubai from Delhi, Mumbai
26, Apr, 23According to the airline, this optimisation of flight schedule for Dubai will drive synergy by densifying presence on the routes that are more commercially viable and reducing frequencies on overlapping routes.
Flyer alleges molestation, says dissuaded from filing complaint
04, Feb, 24India News: Read the latest news on a 26-year-old flyer alleging molestation mid-flight and being dissuaded from filing a complaint by airline crew and CISF personnel. Get all the details and updates here.
Air India Express to arrange alternate flights for passengers amid crew shortage
08, May, 24Tata Group-owned Air India Express operates around 360 flights daily in the ongoing summer schedule that started in late March.
Air India: Several passengers injured onboard Delhi-Sydney flight due to severe turbulence
17, May, 23During the flight seven passengers reported minor sprain, Air India said in an official statement.
Stranded in Russia, Air India flight AI173 departs for San Francisco after over 36 hours
08, Jun, 23Air India, in a tweet, on Thursday confirmed its replacement flight to San Francisco had taken off from Russia's Magadan airport. The airline confirmed all crew members and passengers were onboard.