Key Points
Its a question the restaurant industry is increasingly trying to answer...
Sales of robot servers have been growing rapidly in recent years, and tens of thousands of robots are now gliding through dining rooms worldwide..
Pandemic-era concerns about hygiene and adoption of new technology like QR code menus also laid the ground for robots, said Karthik Namasivayam, director of The School of Hospitality Business at Michigan State Universitys Broad College of Business...
Chick-fil-A is trying them at multiple U.S. locations, and says its found that the robots give human employees more time to refresh drinks, clear tables and greet guests.. Marcus Merritt was surprised to see a robot server at a Chick-fil-A in Atlanta recently..
Eventually, Namasivayam expects that a certain percentage of restaurants maybe 30% will continue to have human servers and be considered more luxurious, while the rest will lean more heavily on robots in the kitchen and in dining rooms..
