Key Points
Ajay (name changed), working as a delivery boy of a popular online-delivery platform, was rushing to deliver his order, but got stuck in peak-hour traffic and thus was late to deliver his order..
It certainly impacts mental health. As a result they may engage in unhealthy coping mechanisms like consuming substances or other desperate measures to manage stress," Mimansa Singh Tanwar, Clinical Psychologist, at Fortis Hospital, told IANS.. "To maintain positive mental health for them, it is important to improve the manager employee relationship where they practise values of empathy, integrity, gratitude and positive encouragement towards them," she added...
Tanwar suggested that the delivery boys should be incorporated in the employee wellness programmes, and since there is also a connection between money and mental health, financial aids should also be there to support them...
Delivery boys should "focus on what they can control and engage in healthy stress mechanisms like building good support systems through positive family and peer relationships, and avoid engaging in unhealthy consumption of substances," she noted...
Food delivery platform Zomato recently launched 'the Shelter Project' under which the company has set up public resting points where delivery persons can take a break from their exhausting routine and use amenities like the washroom, internet, and phone-charging stations...
