Key Points
From shortage of planes to weather and shortage of crew the reasons for delays are innumerable and at most times not honestly shared with the passengers which leads to a messier problem to solve at the airport.e)..
However, if boarding is denied against the will of the passenger then the airline has to arrange an alternate flight within one hour of the original scheduled departure and failing so, the airline has to compensate the passenger with an amount equal to 200% of booked one-way fare plus airline fuel charge which remains capped at INR 10,000 if the airline has arranged for a flight within 24 hours..
In case the passenger does not opt for alternate flight, the airline has to refund the full value of ticket and compensation equal to 400% of booked one-way basic fare plus airline carge, subject to maximum of INR 20,000..
If the passengers are not informed or they miss the connecting flight on same ticket number, the airline has to provide an alternate flight or compensation which includes a full refund and INR 5000 or booked one-way basic fare whichever is less for flights having block time up to one hour, INR 7500 or booked one-way basic fare whichever is less for flights between one to two hours and INR 10,000 or booked one-way basic fare, whichever is less for flights above two hours. . Airlines have to provide meals and refreshments and hotel accommodation including transfers as needed...
The most common of all are flight delays and the regular expects airline to offer refreshments or meals for flights which are delayed beyond two hours for flights having a block time of up to two and half hours; delays beyond three hours for flights having blocktime between two and half hours and five hours and for delays beyond four hours for other flights..
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